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Privacy Policy

At Innovative Tech Thread, we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy explains how we collect, use, store, and safeguard personal information related to our Business supply services. This policy applies to employees, customers, suppliers, and other stakeholders who engage with our business, whether directly or indirectly.

By using our services, submitting personal information, or interacting with us, you consent to the collection and use of your personal information as outlined in this policy.

  1. Information We Collect

We collect different types of personal information depending on the nature of our relationship with you. This may include personal, contact, and business information.

1.1. Customer Information

If you are a customer (individual or business), we may collect the following information:

  • Personal Identification Information: Name, company name (if applicable).
  • Contact Information: Email address, phone number, billing and shipping addresses.
  • Order Information: Order history, product preferences, and order status.
  • Payment Information: Bank account information, billing address, and payment records.
  • Delivery Information: Delivery addresses, delivery preferences, and shipping instructions.

1.2. Supplier and Vendor Information

If you are a supplier or vendor, we may collect:

  • Business Information: Company name, business registration details, tax identification numbers.
  • Contact Information: Name of your representative, email address, phone number.
  • Transaction Information: Order quantities, invoicing details, and payment records.
  • Shipping Information: Delivery schedules, shipping records, and logistics details.

1.3. Employee Information

If you are an employee, contractor, or job applicant, we may collect:

  • Personal Identification Information: Name, date of birth, national ID, or passport number.
  • Contact Information: Home address, phone number, email address.
  • Employment Information: Job title, department, employment history, payroll information.
  • Health and Safety Information: Emergency contacts, work injury reports, medical records (if relevant).

 1.4. Visitor Information

If you visit our premises, we may collect:

  • Identification Information: Name, company (if applicable), and contact details.
  • Visitor Log Information: Dates, times, and purpose of visit.

  1. How We Use Your Information

We use the personal information we collect for specific purposes to fulfill our obligations and to improve our services.

2.1. Customer Purposes

  • Order Processing: To fulfill orders, deliver products, and manage payments.
  • Customer Support: To respond to inquiries, complaints, returns, exchanges, and warranty requests.
  • Marketing and Promotions: With your consent, we may send promotional offers, discounts, and updates about new products. You can opt-out at any time.
  • Product Improvement: To analyze customer feedback and preferences, and enhance our product offerings.

2.2. Supplier and Vendor Purposes

  • Procurement Management: To manage orders, deliveries, and invoicing from suppliers.
  • Vendor Communication: To discuss order schedules, payments, and any issues related to deliveries or contracts.
  • Quality Control: To monitor product quality and ensure that the supplies meet our standards.

2.3. Visitor Purposes

  • Security and Access Control: To monitor access to our facilities and ensure the safety and security of visitors and employees.
  • Health and Safety Compliance: To comply with safety regulations by tracking visitors to the facility.

  1. How We Protect Your Information

We implement several measures to ensure the security of your personal information:

  • Data Encryption: Sensitive personal data, such as payment details, is encrypted during transmission using secure protocols.
  • Access Controls: Personal data is only accessible to authorized personnel who need it to perform their job duties.
  • Physical Security: Our premises are protected with appropriate physical security measures (e.g., restricted access, surveillance) to prevent unauthorized access to personal data.
  • Data Retention: We store personal data for only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, personal data is securely deleted or anonymized.

  1. Sharing Your Information

We do not sell or rent your personal information. However, we may share personal data in the following situations:

4.1. Third-Party Service Providers

We may share your personal information with trusted third parties who provide essential services, such as:

  • Payment processors
  • Delivery and logistics partners
  • Customer support services
  • IT services (e.g., cloud storage, website hosting)
  • Marketing partners (if you have consented to receive promotional material)

These third parties are required to protect your information and use it only for the purposes for which they have been engaged.

4.2. Legal and Regulatory Compliance

We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or government inquiry. We may also disclose information to protect our legal rights or in emergency situations.

4.3. Business Transactions

In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of the transaction. We will notify you of any changes to how your data is handled.

  1. Your Rights and Choices

Depending on applicable laws, you may have the following rights with respect to your personal data:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal data.
  • Deletion: You may request the deletion of your personal information, subject to certain conditions (e.g., legal or contractual obligations).
  • Opt-Out: You may opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in emails or by contacting us directly.
  • Portability: You may request that we provide your personal data in a commonly used, machine-readable format.

To exercise these rights, please contact us using the details provided below.

  1. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your experience when visiting our website, track usage patterns, and improve our marketing efforts. Cookies are small data files stored on your device.

You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of the website.

  1. International Data Transfers

If you are located outside of Country, please note that your personal data may be transferred to and stored in Country, where data protection laws may differ from those in your jurisdiction. By using our services, you consent to the transfer and processing of your data in these jurisdictions.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. When we make updates, we will revise the “Effective Date”. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold, please contact us:

  1. Your Consent

By engaging with our business supply services, whether as a customer, supplier, employee, or visitor, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy.